Purpose:
Deichmann is seeking an enthusiastic and passionate Retail Supervisor to join our team at the Solihull store. The ideal candidate will have previous retail experience and ideally have worked as a supervisor.
Key Activities:
1. Lead and supervise the store team in the absence of the Store Manager.
2. Open and close the store, including cashing up and completing associated administrative duties.
3. Offer excellent customer service and possess strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.
Qualifications and Skills:
* Positive attitude towards providing exceptional customer service.
* Ability to lead a team and work calmly under pressure.
* Previous supervisory experience, including cashing up and banking.
* Self-motivated with a positive, can-do attitude.
* Strong interpersonal and communication skills.
* Willingness to approach and serve all customers.
* Drive to exceed monthly performance targets.
* Methodical approach to daily tasks, including stock SKU management.
* High attention to detail.
* Ability to work both independently and as part of a team.
* Flexibility to work 20 hours per week, any day from Monday to Sunday.
Compensation:
Competitive hourly rate of up to £13.41 plus non-contractual hourly sales commission.
This part-time, permanent position offers opportunities for growth and development within the retail sector.
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