Income recovery officer, permanent

Income Recovery Officer

Hybrid Homeworking but travel to Kings Lynn and surrounding areas required

Full Time, 37 hours per week (Monday to Friday)

Starting Salary at 36,255 per annum, with future progression opportunities to 38,567 per annum, plus Essential Car User Allowance of 4,548 per annum

Permanent Contract

About the role

We have an exciting opportunity for an Income Recovery Officer to join our team covering our West patch (Kings Lynn and surrounding areas down to Newmarket). The role requires a candidate who is customer-focused, able to establish positive relationships both internally and externally, whilst having the ability to organise and prioritise a busy workload. This role plays a vital part in the success of Broadland Housing Association and is a key role in preventing homelessness and improving life opportunities, so we are looking for someone who is enthusiastic, personable and with knowledge / experience in welfare benefits and income collection.

The role involves:

• Maximising the Associations income in respect of rent and service charge collection.
• Minimising rental and service charge loss for the Association through effective case management of arrears.
• Completing thorough income and expenditure assessments to achieve affordable and achievable repayment plans.
• Assisting Tenants to maximise their own income.
• Working closely with our Tenancy Support Service to ensure tenancy sustainment and to improve life opportunities.
• Maintaining effective relationships with Partner organisations, Local Authorities, and other agencies to ensure Tenants fully benefit from services either provided directly or via other organisations.

For full details on the role, please see the job description .

About You

The successful candidate will have:

• A minimum of 5 GCSEs including Maths and English (Grade C/Level 4) or equivalent
• Excellent communication skills, a positive outlook and a can-do attitude.
• Knowledge of tenancy agreements, housing legislation and welfare benefits.
• Experience of multi-agency/partnership working and experience working with customers face to face is also required.

A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

Our team are provided with the tools to work from home as well as supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (TBC)

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it.
• Health Cash Plan claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
• Utilities allowance to support hybrid home workers as well as home-working equipment reimbursement.
• Lots of training opportunities.
• And many more Please see our benefits document available on our website!

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on and leave a message or email:

Closing date: midnight on Monday 29 June 2026