LB469 - Rental AgentLocation: HounslowSalary: £28,000Overview:First Military Recruitment are currently seeking a Rental Agent on behalf of one of our clients.This is an exciting opportunity to assist in the continuing success and growth of the Heathrow location and surrounding areas ensuring a first-class service to all customers. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:
* Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.
* Complete standard processes efficiently.
* Deal with customers face to face to deliver good service and develop repeat business.
* Investigate customer problems, queries (escalating as appropriate) and take actions to achieve a successful outcome.
* Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.
* Complete daily administrative work as required, both accurately and on a timely basis.
* Maintain a safe clean working environment in line with health and safety requirements.
* Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
* Provide accurate information to customers.
* Qualify potential customers and manage risk.
* Contribute to an ongoing positive team environment.
* Undertake additional work as required to meet and exceed the expectations of the customers.
* Working a flexible shift pattern to include weekend work averaging 40 hours per week.
Skills and Qualifications:
* Previous experience in the vehicle rental sector is preferred, although consideration will be given to candidates from other closely related sectors.
* Competent with Excel and Word and ability to learn bespoke car rental systems quickly.
* Willingness to work flexibly to meet business and customer needs promptly and effectively.
* Attention to detail.
* A calm and analytical approach to problem solving.
* Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
* Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
* Ability to work under pressure.
* Ability to build strong relationships with internal teams and external customers.