Income Officer
£36,054 per annum
Castle Vale, Birmingham
37 hours Permanent role
Following a restructure of our Community Housing Service we are creating two new Income Officer posts. We are looking for someone willing to commit to the position and the ever-changing landscape of housing management. We are building a new, strong team and we want you to work collaboratively with our Community and Private Sector Housing Teams to deliver a seamless service to our customers.
As an Income Officer you will take responsibility for a patch of customer accounts with multiple tenure types, working towards positive financial outcomes. You will join a high performing income management team and will support customers to manage their rent and service charge accounts, identify where support is needed and refer as appropriate in order to help them to sustain their tenancies.
You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation.
As an Income Officer you will:
be willing to work in multiple locations across our geography including customer's homes
proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job
have experience of management of rent and service charges with extensive experience of legal remedies to include social, shared ownership, Rent to Buy, Leaseholders, HMOs, Market Rent tenure types
have a minimum 12 months experience working within a social housing environment
have experience of representation in the county court for possession hearings, money claims and forfeiture proceedings
work closely with customers to develop strong relationships and create positive and collaborative relationships with key agencies and internal teams.
have strong communication skills and be able to engage clearly and confidently with customers and stakeholders.
be target-oriented, motivated by achieving results and performance objectives.
be independent and resourceful, able to work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy.
need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.
have a good knowledge of the law relating to housing legislation.
In return we offer a fantastic benefits package which includes:
29 days basic annual leave (full time) + Bank Holidays
Auto Enrolment Defined Contribution
Defined Benefit Scheme
Optional Scheme – Salary Sacrifice
A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
A commitment to work life balance through our Agile/flexible working principles.
Family Friendly policy with enhanced benefits
Learning and Development opportunities
Internal coaching and mentoring opportunities
Staff social events
Expiry Date: 11th March