Salary: £35,000 - 35,000 per year Requirements: Proven experience in a 1st/2nd line IT support role Strong knowledge of Windows operating systems and Microsoft 365 Experience supporting desktop, laptop, and mobile device environments Understanding of basic networking (IP addressing, subnetting, connectivity issues) Experience with mobile device management (iOS and Android) Strong troubleshooting and analytical problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Clear communication skills and a strong customer-first mindset Confidence working independently and as part of a collaborative team Responsibilities: Delivering 1st and 2nd line IT support across the organisation Acting as an escalation point for complex technical issues Managing and prioritising the IT service desk queue, ensuring SLA adherence Diagnosing and resolving hardware, software, and network-related issues Supporting deployment, patching, and lifecycle management of devices (laptops, mobiles, tablets, etc.) Delivering IT inductions and user training for new starters Monitoring system performance and supporting service availability and resilience Working with third-party suppliers to resolve incidents and support projects Maintaining accurate records and documentation Technologies: Android Hardware Support Microsoft 365 Mobile Network Windows iOS Office 365 More: At Harwich Haven Authority, we are looking for an experienced IT Support Engineer to join our Business Systems team and play a key role in delivering reliable, responsive, and user-focused IT support. Our team is at the heart of operations, ensuring that services run safely and effectively. We offer a competitive salary, flexible benefits, onsite perks like free parking, and a supportive and inclusive team culture. If you join us, you will be part of an organisation committed to safety, expertise, teamwork, and making a positive impact. last updated 19 week of 2026