Case Handler 3 Month Contract | £140 per day umbrella | London, Hybrid We are seeking a Confidential Case Handler to join a critical safety and reporting team in the transport sector. This is a hybrid role based in London, offering 2 days per week in the office and the remainder remotely. Key Responsibilities: Process confidential reports following defined procedures, recording information accurately, and producing high-quality reports Peer review case reports produced by colleagues Conduct empathetic and neutral phone interviews with reporters, ensuring open dialogue and complete information Liaise with member organisations, often Health & Safety Managers or senior Directors, to ensure timely, high-quality responses Investigate technical and operational issues raised to support accurate report processing Participate in industry briefings, stakeholder meetings, and continuous improvement projects within the team Requirements: Graduate-level qualification in Psychology or a related field, or equivalent work experience Experience handling phone calls and performing office-based administrative tasks Excellent listening, communication, and stakeholder engagement skills, with the ability to remain neutral and professional Commitment to confidentiality, high-quality service, and accountability Ability to adapt to change, work collaboratively, and contribute proactively to team objectives Must have a private,...