Responsibilities
:
1. Provide excellent customer service to Worldpay merchants
2. Ensure customers receive prompt resolution to queries regarding their cases
3. Administrative tasks, updating case management systems
4. Build relationships with internal teams
5. Query management
6. Ensure daily objectives and SLA's are met
What you bring:
7. Customer facing experience ideally in a telephony role
8. Excellentmunications skills
9. Microsoft Office skills and strong Excel skills and the ability to quickly learn systems
10. Ability to prioritise and deliver to tight deadlines
What we offer you
11. Apetitive salary and benefits
12. A variety of career development tools, resources and opportunities
13. The chance to work on some of the most challenging, relevant issues in the payment industry
14. Time to support charities and give back in yourmunity
Working hours Monday to Friday 9am-5pm, this is a hybrid role working 2 days in the office and 3 days at home.
Privacy Statement
FIS ismitted to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of ourpany.
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Job ID JR0272119