Livingwell Supported Housing aims to provide supported accommodation and support to disadvantaged citizens right across Birmingham and the Midlands.
Our residents come from Mental Health, Homelessness, Addiction, Ex-Offender and Ex-Services backgrounds. As such they can have lived, and may be living chaotic lifestyles, with a complex set of barriers that may be holding them back from "getting it all sorted".
It's our job to build trust and deliver support to enable each of our citizens to start their own process of progression towards independence. The journey may be long for some and will doubtless incur delays and hiccups along the way, however with a supportive (and on occasions robust) approach we know we can help them achieve their potential.
Duties:
* To inspect allocated properties are per schedule
* Obtain relevant information to pass to line manager
* To continually asses and where appropriate identify additional goals that fall within the scope of the framework that may be relevant and of benefit to the citizens being supported.
* To ensure the property is kept clean and tidy in line with health and safety
* To apply a robust approach to all tenancy related matters in order to enable the citizens to understand their responsibilities as tenants and citizens of the wider community.
* liaise with neighbours and other community to stamp out any Anti social behaviour.
* Address any disputes with service users within the households.
* To ensure that where necessary, in line with internal procedures and policies, that where necessary information is passed to other internal or external departments (ie maintenance requests, mental health support requests etc) in a timely manner and that such onward requests are recorded within relevant documentation.
* To complete basic household inspections (eg Operation of Heating, Lighting, Drainage, TV etc) in order to identify issues that may need addressing via a maintenance request.
* To be aware of the general well being of citizens, and where issues are effecting this that fall outside the scope of Supported Housing framework tasks.
* To be aware of and comply with Data Protection Policies at all times.
* To always respect the rights of citizens and their family members, that are within the Supported Housing system, and to ensure that at all times a professional relationship and boundary is maintained.
* To at all times be mindful of and work with the best interests of the citizen, other staff members and the company in mind, and where issues or matters that may effect this arise to ensure these are highlighted to management immediately.
Requirements: Driving License & Own vehicle are necessary. No applicants will be considered without these.
Job Type: Full-time
Pay: £25,000.00-£26,000.00 per hour
Experience:
* Property Management: 1 year (preferred)
* Customer service: 1 year (preferred)
Work Location: In person