Are you a customer service professional looking to move into a new role?
Or are you starting your career with an interest in databases and want to build your knowledge and understanding without the pressure of development deadlines? If so, we have the right role for you.
Our recent contract award opens up a number of additional technical and non-technical requirements, offering a great opportunity for someone looking to expand the role beyond customer support.
You'll be responsible for the first line of support for all Public Sector products for both external and internal users whilst providing ongoing communication of incidents, bugs and releases to clients and end users. Our team are responsible for saving over £2Bn of public money and are looking for someone who can be passionate about making a difference.
We are an inclusive and supportive organisation where ideas, suggestions and growth are actively encouraged.
About You
You will be growing in experience and looking for a challenge which brings real job satisfaction in knowing that you are actively fighting fraud in the Public Sector. You'll be answering incoming helpdesk calls and emails to then assess and prioritise response.
You'll be a team player with the ability to share ideas with others, able to effectively communicate with other teams when needed and have a high attention to detail.
What will you get from us?
Work When and Where Works
Our company culture is important to us, we're proud of the continuous work we put in to create an environment in which everyone can truly flourish.
A range of benefits designed to make your life easier inside and outside of work.
Job Types: Full-time, Permanent
Pay: £24,600.00-£28,500.00 per year
Benefits:
* Canteen
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Referral programme
* Work from home
Experience:
* Technical support: 1 year (required)
Work Location: Hybrid remote in Stoke-on-Trent ST6 1DF