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2nd Line EUC Analyst, Crawley, West Sussex
Client:
Location:
Crawley, West Sussex, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
2nd Line EUC Analyst
Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position supporting MAC/Windows OS, Office 365 suite (including Intune and Autopilot), Azure Virtual Desktop, and Cloud printing solutions.
The client offers a day rate of £250 to £300 PD for a 6 to 12-month project based in Wolverhampton, working 5 days a week.
Key Responsibilities:
* Facilitate Joiners, Movers, and Leavers, including deploying equipment, updating Active Directory, and installing software.
* Ensure service requests are fulfilled in line with SLAs and communicate updates to users throughout the process.
* Escalate Major Incidents and Risk Events for management visibility and resolution.
* Participate in Mobile Device Management, enrolling new devices, maintaining stock, and repairing/replacing defective devices.
* Support Desktop Hardware (Desktops, Laptops, Thin Clients), ensuring stock availability for deployment.
* Support Meeting Rooms with hardware/software updates and maintenance.
* Administer Webex/Teams accounts, including provisioning, plugin updates, and managing leavers.
Key Experience:
* Proven experience in a 2nd line support role within a service desk or EUC environment.
* Experience in financial or professional services sectors is essential.
* Supporting MAC & Windows OS systems using JAMF is required.
* Knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions is necessary.
* Experience in setting up meeting rooms, building laptops, printers, and hardware troubleshooting.
* Experience supporting VIPs, C-Suite, and senior managers.
Note: The interview process is streamlined, and candidates with a 4-week notice period will not be considered. Immediate start preferred.
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