We are working with the UK’s leading pump solutions business seeking an experienced Hire Manager to take ownership of day to day hire operations within a busy branch environment in Wishaw.
This role is central to the smooth running of the branch, coordinating equipment movements, managing hire requests, maintaining accurate records, and ensuring customers receive a first class service every time.
It suits a confident Hire Manager who thrives in a fast paced environment and can balance logistics, commercial decisions and customer engagement with ease.
Key Duties and Responsibilities
* Oversee logistics and transport scheduling, ensuring deliveries meet customer requirements and equipment is collected within agreed timeframes
* Maintain accurate contract documentation and system records, replacing in lieu contracts immediately
* Review all re hires and identify opportunities to replace equipment, liaising with the Branch Manager and Central Workshop
* Lead the Hire Team in completing day books and transport books, ensuring all follow ups are actioned
* Negotiate hire rates within company pricing structures and discount policies
* Maintain accurate stock information so the branch can meet all hire demands
* Work closely with operational teams across the area to coordinate resources and avoid duplication
* Raise correct charges for damages and losses, liaising with customers and ensuring documentation is completed for finance
* Pass all sales leads to the Sales Team and complete outbound calls to dormant accounts
* Provide consistently positive customer service, building strong relationships and gathering feedback
* Contribute ideas for business development and support branch and area profitability reviews
* Ensure all SHEQ procedures are followed and accurate monthly asset checks are completed
Skills and Experience Required
* Background in a Management or Supervisory role, within a hire desk or a similar environment
* Demonstrable experience managing a busy hire desk with high volumes and tight deadlines
* Experience within logistics, construction or water utilities is beneficial
* Confident user of hire systems and software packages, with strong MS Office skills
* Self motivated with the ability to work independently and manage shifting priorities
* Strong organisational ability, able to respond quickly to changing hire needs
* Excellent communication and customer handling skills, remaining calm under pressure
* Strong negotiation and influencing ability with confidence to upsell or advise customers
* Understanding of pump products and hire solutions is advantageous
Summary
Position: Hire Manager
Location: Wishaw
Duration: Permanent
Salary: £40,000 to £46,000 including bonus and benefits
Start: Notice dependent
This is an excellent opportunity for a driven Hire Manager to take the lead within a high performing branch and play a key role in operational delivery and customer satisfaction.
Apply now or contact the Kiota team for more details