SOC Alarm Response & Investigations Controller
Employment type: Permanent
Location: Basingstoke
Hours: Full time, 4 on, 4 off, days and nights 06:00‑18:00, and 18:00‑06:00
Pay: £15.60 per hour
About the Role
We are seeking a confident and experienced SOC Alarm Response & Investigations Controller (AR&IC) to support the delivery of physical security services across the VE region. Working alongside the VE SOC Lead, you will act as a first point of contact for all physical security emergency escalations, taking ownership of incidents and supporting timely, well‑judged decision‑making. Based within the VE Security Operations Centre in Basingstoke, this role is critical to ensuring effective alarm response, incident coordination, officer tasking and escalation management. You will supervise and direct deployed security resources across the regional property portfolio, providing out‑of‑hours support to UK sites and ensuring compliance with all service standards.
Main Responsibilities
* Act as a first point of contact for physical security emergency escalations, supporting accurate and timely decision‑making and escalation
* Manage and operate VE SOC systems, overseeing alarm responses, communications, officer tasking and incident tracking on a 24/7 rotation
* Take ownership of incidents from activation through to resolution, ensuring issues are addressed openly, promptly and professionally
* Supervise, task and direct deployed security officers and resources across the VE regional portfolio
* Provide out‑of‑hours operational support and guidance to UK sites, ensuring compliance with security service requirements
* Support the SOC Lead with investigations and the production of clear, accurate incident and performance reports
* Ensure compliance with all company and client processes, procedures and protocols
* Maintain effective control room operations including access control, patrol coordination, CCTV monitoring and emergency response
Benefits
* Annual leave entitlement of 5.6 weeks
* Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
* Learning & Development – eLearning courses, progression, training whilst on site, apprenticeships and in‑house training courses
* Health and Wellbeing – Life assurance scheme, access to mental health support specialists
* Access to an Online GP for you and your dependants
* Financial support
* Discounts on hundreds of retail sites
* Cycle to Work scheme
What We Are Looking For
* Proven experience supporting the management of incidents involving multiple agencies or stakeholders
* Demonstrated ability to remain calm and act decisively under pressure in incident or crisis situations
* Strong attention to detail with the ability to work in a systematic and structured manner
* Excellent verbal and written communication skills, including the production of concise reports
* Experience operating within a technologically advanced control room environment using integrated security and CCTV systems
* Strong customer service skills supported by confident communication and advanced IT capability
* Proven reliability with high standards of punctuality, attendance and personal presentation
* Ability to work effectively as part of a team, promoting equality, diversity and an inclusive environment
* Valid SIA Licence
* First Aid at Work Certificate
Desirable
* ILM Level 2 (or equivalent) Management qualification
* SIA Door Supervisor Licence
Equality, Diversity and Inclusion
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
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