Company Description Established in 1994, Online Lubricants is a leading supplier of fuels and lubricants in the UK, with four depots in London, Essex, Northamptonshire, and Norfolk. We specialize in offering exceptional express delivery services, a wide product range, and outstanding customer support. Known for our 24-hour emergency deliveries and expert technical support, our mission is to keep businesses running smoothly. As authorized distributors of Petro-Canada Lubricants, Total Energies, and Q8Oils, we are committed to providing high-quality products and reliable services to all our clients. Account Manager – Customer Service Full time : Monday to Friday Salary : £25,000 - £28,000 Commission Location : Barking IG11 (Office Based) Why join Online Lubricants? Join a fast-growing business offering clear pathways for career progression Be part of a forward-thinking, innovative company that welcomes and values new ideas Benefit from ongoing investment in training and professional development Work within a culture that values high performance and balance Enjoy regular team and company events that celebrate success and connection Responsibilities : Managing a portfolio of existing customers building and nurturing relationships focusing on satisfaction, retention, and account growth. Sales order processing – from inbound and outbound phone calls, emails and our website. Proactively communicating – outbound calls and emails Understanding a customer requirements and providing solutions Identifying order gaps and managing customer spend Maintaining accurate customer records Liaising with other departments to resolve issues Operations – Delivery or product queries Accounts – Credit or payment queries Identifying upsell and cross selling opportunities Experience required/qualifications: 12 months experience in a similar role – desirable Account Management experience - desirable Excellent communication skills – both verbal and written Excellent IT skills Experience in negotiating with customers – Desirable Good team player Be flexible and work around our customers Willingness to learn technical information based around our business Full Training provided Above all, excellent attitude and willingness to learn are essential What we provide: Phone/phone allowance for drivers/management Workwear 21 days holiday plus bank holidays Increase in holiday with service Clothing allowance for operations staff Ad-hoc bonuses Free tea/coffee/kitchen provisions Benenden Healthcare & Cashplan Company events Customer incentive scheme Referral scheme Oil and other products for personal car No recruitment agencies please Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales