Equality and Quality Coordinator (Fixed-Term Contract) Reference number: JR246758 Location: Homebased - National (with occasional time in the office - approx. 1-2 days every other month) Working pattern: Full-Time Contract Type: Fixed Term Contract ending May 2026 Number of roles: 2 Salary: £25,000 - £29,600 per annum We are looking for an Equality and Quality Coordinator to join our SQE team on a fixed-term contract. The SQE Equality Team is responsible for reasonable adjustment requests and reasonable adjustment plans for candidates sitting the SQE. You’ll play a key lead role in leading and managing the reasonable adjustment applications and processes to progress those applications to final reasonable adjustment plans with booked assessment seats. The Quality Team is responsible for key areas of the SQE: mitigating circumstances claims; appeals; complaints; and improper conduct and malpractice investigations. You will support the work of the Quality Team in these processes and preparing case files for panels. As the SQE Equality and Quality Co-ordinator you will: Manage daily communications with candidates on a daily basis using internal technology systems (Freshdesk, Navision) Collate, record, and evaluate data and statistics for reporting to senior managers Work with the Equality Team to manage and progress applications for reasonable adjustments and assessment bookings for candidates with reasonable adjustments Work with the Quality Team that investigate mitigating circumstances claims, appeals, cases of improper conduct and malpractice, and breaches of the expected standard of behaviour policy Prepare case files for Mitigating Circumstances Panels, Special Panels, Complaint Panels, and Appeals Panels A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: bit.ly/3URG8lM. What you’ll bring to the role This is a role that will suit a candidate who has strong administrative experience and is looking to apply their skills and develop their experience in a high stakes global professional licensing assessment: Excellent administrative skills, including organisational, time, and document management, and attention to detail (essential) Excellent IT skills, including G-Suite (essential), Microsoft Word, and Excel Exceptional communication skills—both written and verbal, including the ability to draft clear, succinct, and relevant correspondence (essential) The ability to learn new systems and processes quickly and efficiently (essential) The ability to work effectively in a demanding environment and to tight deadlines (essential) Skills and experience in collating and reporting data (essential) Experience meeting key service level agreement targets (essential) Experience and the ability to work independently in a home-based role (essential) Experience of working in a Disability and Inclusion or Student Support team in a professional assessment or HE organisation Experience applying assessment regulations and associated policies in a challenging professional assessment and/or HE environment (desirable) What we do Kaplan is a provider of world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE), which we then launched in 2021. This exam is now the sole route to qualifying as a Solicitor of England and Wales and will ultimately be taken by upwards of 13,000 candidates per year. We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart. What we believe in Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together. Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive. To view our candidate privacy notice click here. Our Values We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success. Act with integrity Empower and support Create opportunity Grow knowledge Drive results together What we offer As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 28 days annual leave option to purchase more Season ticket loan and cycle to work scheme Big discounts on Kaplan courses for you and your family Private medical, income protection, and life insurance 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role by 11pm on 23rd May 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. Shortlisted candidates will be asked to undertake a written task that will test elements of the competencies in the job description, details of which will be sent when the interview invite is accepted. If you are successful at the first stage - task, you will be invited to take part in an online interview. Additional Application Information Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake a Basic Disclosure via the Disclosure and Barring Service (DBS). Our Suitability of Ex-offenders Policy is available on the careers page of our website www.kaplan.co.uk. A sponsorship licence is a legal requirement for employers seeking to hire individuals from outside the UK or those who require a work visa to work in the country. Unfortunately, SQE does not possess this licence at this time. Application Support If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team kaplanstaff.recruitment@kaplan.com. Reasonable Adjustments We believe equality, diversity, and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which diverse talent can equally develop, advance and thrive. This includes making sure people with disabilities are given the opportunity to bring their best. Following the submission of an application, applicants will be given information on how to request reasonable adjustments if selected for interview. LI-EB1