Job Description
The role
Our client services team are the day-to-day face of the company to a growing number of insurers, mutuals and affinity providers in both the UK and the US. Their job is to be the primary point of contact for all Epoq clients, including review meetings, website change request, helping clients increase usage of Epoq’s services, and generally ensuring we do everything we can to retain clients.
Our CSMs also manage new customer onboarding to ensure they are setup correctly and have the promotional materials and training they need.
The role would suit someone who has worked in an operational role, project management, customer relationship management, customer success or senior customer support. The candidate must also have excellent proven organisational skills, be able to multi-task and have the ability to build strong working relationships.
The role is full time 37.5 hours per week and based in our Hinckley (Leicestershire) call centre, with the ability for some flexi time working from home.
This is a fixed-term contract for a period of twelve (12) months.
Key tasks
1. Act as primary contact, internally and externally, for your clients, managing the relationship in all...