Overview
We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions. This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures.
Hybrid: 3 days in the office and 2 days from home. Location: Manchester. Salary: £40k - £45k (OTE £60k - £70k). This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans.
Responsibilities
* Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
* Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
* Oversee the Sales and Case Manager departments, maximizing profitability while maintaining compliance and quality standards.
* Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.
* Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
* Conduct regular performance reviews, providing coaching and development opportunities for staff.
* Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
* Foster strong collaborations with internal teams to align business and marketing strategies.
* Maintain and strengthen partnerships with lenders to drive conversion and product development.
* Encourage and support technological improvements to enhance processes and customer interactions.
* Ensure full compliance with regulatory requirements and corporate governance.
* Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.
* Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
* Undertake additional responsibilities as required by management.
What we expect from you
* A strong leader with experience in managing and developing high-performing sales teams.
* A customer-centric mindset, ensuring all activities focus on right customer outcomes.
* Proven ability to drive sales performance while maintaining compliance and ethical standards.
* Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.
* A strategic thinker who can align departmental goals with broader business objectives.
* Strong understanding of regulatory requirements, ensuring compliance at all levels.
* Ability to build and maintain effective relationships with internal teams and external lenders.
* Proactive in identifying and implementing process improvements to enhance efficiency.
* A commitment to continuous learning and professional development, both for yourself and your team.
Why ClearScore
ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.
Benefits
* 25 paid holidays and a “duvet day” on your birthday
* Hybrid Work Environment
* Private health and dental cover - including mental health support through Bupa
* GP office visits
* Life assurance scheme
* Up to 6% matched pension
* Regular Lunch and Learns with guest speakers
* Dog-friendly office
* Daily breakfast and free snacks
* Access to discounts via Cobens Extras
* Free sports and social clubs
* Continued investment into learning and development
* Leadership-led training
* In-house psychotherapist
* Financial coach to help you plan and achieve your goals
* No clock-watching culture
* Generous maternity and paternity plans
* Culture and inclusion representatives
* Transparent pay structure and a career growth plan
Equal Opportunities
ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model
We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.
* Levels 1-5: Minimum 2 days per week in-office
* Level 6 and above: Minimum 3 days per week in-office
We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/mentorship opportunities.
Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.
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