Overview
Reference
0000013329 Salary
£12.75 - £12.75/hour Job Location
- United Kingdom -- England -- East Midlands -- Northamptonshire -- Northampton Job Type
Temporary Posted
Tuesday, September 30, 2025
Claims Administrator
Brackmills, Northampton
Monday to Friday | 0900-1700
Interaction is recruiting for a Claims Administrator for our client based in Brackmills, Northampton. This is a temporary role for 6-8 weeks.
The purpose of the role is to manage and streamline the claims process with couriers across multiple regions, ensuring timely resolution and accurate process of internal credits.
You will be a vital part of the Carrier Management team, responsible for managing carrier claims and ensuring that voided shipments are resolved promptly.
Duties:
1. Handle all aspects of claims from start to finish for clients whose shipments have been lost or damaged. You will be the primary point of contact for clients, guiding them through the insurance claim process.
2. Work closely with the client and the carrier to gather all necessary evidence, including documentation and photos, to support the claim.
3. Establish liability by working with international carriers and internal teams. Your goal is to accurately quantify the claim with our carriers and achieve a swift and positive settlement for the client.
4. Identify and resolve shipments that are in a void status across our international sites. Your quick action is critical to prevent these issues from negatively impacting our clients' service level agreements (SLAs).
5. Correct inaccuracies in shipment information, such as incorrect addresses, and ensure the data provided is accurate and complete.
6. Coordinate with carriers to resolve voided shipments and escalate unresolvable issues to our technical support team to address any system-related problems impacting client satisfaction.
Required for Consideration:
7. Experienced, skilled, and dedicated to giving an outstanding service
8. Verbal and written communication skills are excellent with a keen eye for detail
9. Strong administrative and data entry skills
10. Work well under pressure, maintaining a positive, can-do attitude throughout
11. Highly organised with great time management skills
12. Professional and proactive, and able to work under own initiative
INDNH