Overview
identifying opportunities to expand and strengthen partnerships always keeping patient outcomes at the centre of your work.
The Role: This is a dynamic and rewarding role combining customer success, account management, and commercial growth.
Key Responsibilities
* Build and maintain strong, long‑term relationships with customers and partners.
* Identify and drive upsell and cross‑sell opportunities to support customer growth.
* Use HubSpot CRM to manage pipeline, track engagement, and maintain accurate data.
* Lead customer meetings, account reviews, and presentations.
* Collaborate with Sales, Marketing, and Product teams to deliver tailored solutions.
* Develop proposals, business cases, and commercial opportunities.
* Gather and analyse customer feedback and market intelligence.
* Monitor customer satisfaction and act on insights to improve outcomes.
About You
* Experience in customer success, account management, or software sales.
* Experience within healthcare or a regulated environment (highly desirable).
* Minimum 5 years experience in a similar or relevant role.
* Strong stakeholder management and communication skills.
* A proactive, entrepreneurial approach to identifying opportunities.
* Experience using a CRM system (HubSpot preferred).
* Confidence presenting to customers and influencing decision‑making.
Job Details
Customer Success Manager – Remote (UK‑based). Occasional travel to Ashford, Kent. Full‑time, Permanent, 37.5 hours per week. Salary up to £50,000 per annum.
Benefits
* Salary up to £50,000 per annum.
* Flexible hybrid working.
* NEST pension scheme.
* Benenden Health membership (GP & specialist access).
* 24/7 confidential counselling support.
* Employee rewards and discount platform.
* Learning and development opportunities.
* 1 paid volunteering day each year.
Requirements
Right to work in the UK. Basic DBS check. Two satisfactory references.
Inclusion
We encourage applications from under‑represented groups.
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