We are a fast‑growing e‑commerce packaging company based in Barnet, North London and we are looking for an Inbound Sales Advisor to come and join our team! If you are commercially minded, confident and a tenacious professional that has the ability to communicate effectively and build strong client relationships then this could also be the role for you! We are the UK's leader in paper bags, cartons and other packaging products. The company has numerous marketing leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location.
Responsibilities
* Handle inbound calls, emails, and online enquiries in a professional and timely manner.
* Provide accurate product/service information and guide customers through options to meet their needs.
* Convert inbound enquiries into sales while ensuring a customer‑first approach.
* Record all interactions, leads, and sales activity in the CRM system accurately.
* Manage customer queries, complaints, and after‑sales support, escalating where necessary.
* Work closely with colleagues in sales, marketing, and customer service to maximise customer satisfaction.
* Meet and exceed individual and team KPIs, including sales conversion, response times, and customer service scores.
* Maintain up‑to‑date knowledge of products, services, and promotions.
* Represent the company in a professional and positive manner at all times.
Do you enjoy talking to people and get energised working in a fast‑paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do?
Qualifications
* Previous experience in sales, customer service, or a similar customer‑facing role (inbound sales preferred).
* Strong communication and interpersonal skills, with a friendly and confident telephone manner.
* Ability to build rapport quickly and convert enquiries into sales.
* Good IT literacy, including CRM systems, email, and Microsoft Office.
* Highly organised with the ability to manage multiple enquiries simultaneously.
* Target‑driven with a focus on delivering excellent customer experiences.
* Second language skills (spoken and written) are highly desirable and considered a strong advantage.
* Be resilient, energetic, enthusiastic, have a 'can do' attitude and dynamism. Minimum: GCSEs (or equivalent) in English and Maths.
* Desirable: Further education or training in sales, customer service, or business administration.
* Competitive salary.
Benefits
* Training and development opportunities.
* Friendly, supportive team environment.
* Opportunity to grow with a successful, expanding business.
* Career development opportunities.
* On‑site parking.
* Casual dress.
* Subsidised private health care.
* Vibrant and dynamic working environment.
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