Job Description
Helix Operations Limited provides access solutions worldwide for security, defence, and rescue operations. We supply equipment, systems, and training to enable clients to work safely across a wide range of environments; mountain, urban or maritime.
This role is to provide maternity cover for a sales administration function as part of the Operations Department. The role will require the successful applicant to master a wide range of administrative support tasks before becoming increasingly involved in sales support. The sales support role will involve customer service, utilizing the CRM system and working with the Sales team to research potential new customers.
Duties will include:
* Generating Quotes
* Order Processing
* Customer Service
* Maintaining strong relationships with existing customers
* Operating the CRM system
* Working with the Marketing and Sales Teams to optimize market contact
It is a fundamental requirement to provide first-class customer support.
The role involves working in a small team where there is a heavy workload at times and a willingness to work hard with efficiency and good humour is needed. The position will be most suited to a person who is adaptable, can use initiative, and has a strong drive to help us meet customers' expectations.
It is a position in a fast-growing company and the ideal person will be looking to grow with the company.
Key Tasks
* Providing customers with quotes.
* Processing orders taken via telephone and email onto the sales system.
* Updating and maintaining the CRM system.
* Co-ordinating with and assisting the Sales Team.
* Co-ordinating with other members of the Operations team to ensure customers' orders are fulfilled on time.
* Handling general queries from customers and suppliers.
* Performing market research to help populate CRM system.
* Aftersales support.
* Process and support the resolution of customer complaints.
* Administration support for the Training Department..
* Assist with other tasks as needed.
Essential to your success in the role will be the ability to demonstrate:
* Ability to interact with people in a positive and courteous manner
* Aptitude to follow processes and procedures accurately.
* Computer literacy and numerical skills
* The ability to prioritise and meet customer deadlines
* Excellent organisational and communication skills
* Self-motivation, initiative, and a high level of energy
Job Type: Full-time
Pay: £25,000.00-£26,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Experience:
* Sales administration: 1 year (required)
Work Location: In person
Application deadline: 20/04/2025
Reference ID: Sales Administrator