WHO ARE WE
Nestled in the heart of London’s
prestigious Square Mile, Pan Pacific
London seamlessly blends graceful luxury,
innovative wellness, world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.
At Pan Pacific
London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re on
the looking for a passionate and guest-focused Waiter to become a
valued part of our outstanding Straits Kitchen Restaurant & Bar team at Pan
Pacific London.
You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.
If you
take pride in your work, pay close attention to detail, and consistently put
people at the heart of everything you do, we would be delighted to hear from
you.
JOB SUMMARY
As a Waiter in our Straits Kitchen Restaurant & Bar, you will play a key
role in delivering exceptional, personalised experiences for every guest. You
will be a true ambassador of Pan Pacific London, ensuring every interaction
reflects our commitment to excellence. Your responsibilities will include, but
are not limited to:
* Follow
restaurants’ standards, policies and procedures with other team members.
* Maintain
complete knowledge of:
a) All food items, liquor brands, beers and
non-alcoholic selections available in the restaurant.
b) Every wine/champagne by the glass and major
wines on the wine list.
c) Designated glassware and garnishes for
drinks.
d) All menu items, preparation method/time,
ingredients, sauces, portion sizes, garnishes, presentation and prices.
e) Daily menu specials and out-of-stock items.
f) Dining room layout, table/seat/station
numbers, proper table set-ups, room capacity, hours of operation, price range
and dress code.
g) Daily house count, arrivals/departures, and
V.I.P.s reservations
* Be
aware of in-house group activities, locations and times.
* Correct
maintenance and use of equipment.
* All
department policies/service procedures.
* Assist
in greeting and escorting guests to their tables according to departmental
procedures, when needed. Ensure that tables are set to best service the
guests.
* Anticipate
guests’ needs, respond promptly and acknowledge all guests, however busy
and at whatever time of day. Promote positive guest relations at all
times.
* Take
and record restaurant reservations/cancellations by departmental
standards, when no Host/ess or superior is available to do it.
YOUR BENEFITS WORKING AS A WAITER AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit
culture, commitment to development, and focus on wellbeing. Here’s what we
offer:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Flexible Work Policy
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
Guest Experience
Programme
·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on internal
spa treatments
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN
PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific
Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced
suites across 22 cities in Asia Pacific, North America, and Europe—including
seven new openings by 2025. Known for sincere and graceful service, Pan Pacific
is the trusted choice for guests seeking refined, memorable experiences.
Join Our
Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star
property, is proudly located in the vibrant heart of the City. We are honoured
to have received multiple prestigious accolades, including:
·
Hotel of the Year –
Group (2023) | Catey Awards
·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards
·
Forbes Five-Star Rating
| 2022/2023
·
Forbes Five-Star Rating
| 2023/2024
·
Forbes Five-Star Rating
| 2024/2025
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2023/2024
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2024/2025
Please note: All applicants for
the role of Waiter must have the legal right to live and work in
the UK without any restrictions. Proof of eligibility will be required from all
candidates at the interview stage.