WHO ARE WE
Nestled in the heart of London’s
prestigious Square Mile, Pan Pacific
London seamlessly blends graceful luxury,
innovative wellness, world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.
At Pan Pacific
London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We’re on
the looking for a passionate and guest-focused Waiter to become a valued part
of our outstanding Ginger Lily Bar & Lounge team at Pan Pacific London.
You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.
If you
take pride in your work, pay close attention to detail, and consistently put
people at the heart of everything you do, we would be delighted to hear from
you.
JOB SUMMARY
As a Waiter
in our Ginger Lily Bar & Lounge, you will play a key role in delivering
exceptional, personalised experiences for every guest. You will be a true
ambassador of Pan Pacific London, ensuring every interaction reflects our
commitment to excellence. Your responsibilities will include, but are not
limited to:
·
Deliver exceptional service in line with Ginger
Lily and Pan Pacific London standards and values.
·
Collaborate effectively with team members to
ensure a seamless guest experience.
·
Maintain full knowledge of:
·
All cocktails, premium spirits, wines, champagnes,
beers, and non-alcoholic beverages offered at Ginger Lily.
·
Bar menu items, including preparation methods,
ingredients, portion sizes, garnishes, allergens, and presentation.
·
Beverage pairings and recommendations to enhance
guest experiences.
·
Greet and engage guests warmly, creating a
personalised and memorable experience.
·
Handle guest feedback with empathy and
professionalism, escalating when necessary.
·
Anticipate and respond promptly to guest needs,
ensuring service remains gracious and professional at all times.
·
Ensure bar and lounge areas are fully prepared
before service, including all mise en place.
YOUR BENEFITS WORKING AS A WAITER
AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit
culture, commitment to development, and focus on wellbeing. Here’s what we
offer:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Flexible Work Policy
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
Guest Experience
Programme
·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on internal
spa treatments
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN
PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific
Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced
suites across 22 cities in Asia Pacific, North America, and Europe—including
seven new openings by 2025. Known for sincere and graceful service, Pan Pacific
is the trusted choice for guests seeking refined, memorable experiences.
Join Our
Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star
property, is proudly located in the vibrant heart of the City. We are honoured
to have received multiple prestigious accolades, including:
·
Hotel of the Year –
Group (2023) | Catey Awards
·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards
·
Forbes Five-Star Rating
| 2022/2023
·
Forbes Five-Star Rating
| 2023/2024
·
Forbes Five-Star Rating
| 2024/2025
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2023/2024
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2024/2025
Please note: All applicants for
the role of Waiter must have the legal right to live and work in the UK without
any restrictions. Proof of eligibility will be required from all candidates at
the interview stage.