Events Manager Location: 4 days in our Chiswick office and 1 day from home Salary: £32,000 - £35,000 per annum Join The Coaching Academy as an Events Manager The Coaching Academy is the UK's leading coach training provider, with over 100,000 people trained worldwide over the past 26 years. Founded in 1999 as the first UK-based coaching school, we have built a strong reputation for delivering world-class coach training and personal development programmes. We are a forward-thinking, fast-paced organisation led by an inspirational leadership team. Our culture is collaborative, supportive and people-focused. Everyone is encouraged to contribute ideas, take ownership of their work and develop their skills and career. You will be based in our modern Chiswick offices, just moments from the vibrant high street, working as part of a friendly and collaborative team. About the Role We are seeking an experienced and highly organised Events Manager to take full end-to-end ownership of our training courses and events programme, with a strong focus on delivering an excellent customer experience. This role plays a central part in the smooth management of our online and in-person training, ensuring every event runs seamlessly from initial setup through to completion. Our events are mainly online events, but we do have occasional in-person too. You will work closely with trainers, course coordinators, students and internal teams, building trusted relationships and providing a consistently high standard of customer service. This role suits someone who enjoys variety, is confident communicating with a wide range of people, and thrives in a busy environment where attention to detail, initiative and service quality are equally important. Alongside event management, you will contribute to continuous improvement across our processes and support the ongoing growth of our training offering. Key Responsibilities Plan, schedule and manage all training events from end-to-end, ensuring a smooth, professional and customer-focused experience throughoutTake end-to-end responsibility for event setup, management, communication and follow-upAct as a key point of contact for trainers, students and internal stakeholders, providing responsive and supportive customer serviceBuild strong working relationships with trainers and maintain regular, clear communicationDeliver engaging online events using Zoom, including managing sessions, participants and overall event experienceManage course and event-related enquiries by phone and email, handling queries professionally and efficientlyPrepare and maintain event documentation, attendance records and course materialsProduce weekly and monthly event reports and performance metrics to support planning, service quality and continuous improvementCoordinate the development of course materials, updating where necessary liaising with internal and external stakeholders.Taking payments and assisting customers with online account enquiries Experience We are looking for someone who has: Experience working in a role where you were organising and managing training courses or events end to end, from planning and setup through to delivery and completion, requiring a high level of organisation, customer service and administrationExperience supporting and running online events or meetings using Zoom or a similar platform, with a focus on participant experience and smooth managementStrong customer service experience, providing a professional, confident and positive service to both internal and external stakeholdersExperience handling enquiries and communicating clearly with customers by phone and emailExperience producing regular reports such as weekly or monthly summaries, using data to improve service and event managementExperience working closely with trainers, facilitators or stakeholders and building trusted working relationshipsIdeally, experience working within a training, education, coaching or a professional services environment About You This role will suit someone who is: Highly organised, proactive and comfortable managing multiple prioritiesCustomer-focused, with a professional and friendly approachConfident communicating by phone, email and videoDetail-focused, with strong written and verbal English skillsCalm, professional and solutions-focusedAble to work independently while contributing positively to a small teamInterested in coaching or personal development Salary & Benefits Salary: £32-35kFull-time: 37.5 hours, Monday to Friday 9.00am to 5.30pmHybrid working: 4 days in our Chiswick office and 1 day from homeHoliday: 20 days holiday plus public holidaysCompany pension schemeEmployee Assistance ProgrammeAccess to TCA coaching and personal development training courses At The Coaching Academy we are committed to fostering a diverse, inclusive, and equitable environment where everyone feels respected and empowered to contribute. To Apply If you feel you are a suitable candidate and would like to work for The Coaching Academy, please do not hesitate to apply.