Data Analyst
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We are currently seeking a skilled Data Analyst to deliver high-quality analysis, insights, and reporting that inform strategic decisions and drive organisational performance. This role is pivotal in transforming complex data into actionable intelligence to support member growth, operational efficiency, and financial sustainability.
What will you do?
* This is an interesting and varied role. The successful candidate will collect, clean, and analyse data from multiple systems (CRM, finance, membership, digital engagement).
* Build and maintain dashboards, reports, and performance metrics for leadership and operational teams.
* Support the development of FSB's data strategy, governance, and analytical capability.
* Collaborate with Finance, Commercial, and Policy teams to interpret data and identify trends, risks, and opportunities.
* Provide ad-hoc analysis for projects, business cases, and strategic initiatives.
* Maintain data documentation and definitions (data dictionary, data lineage).
* Promote a data-informed culture across the organisation.
Who are we looking for?
* Proven experience in data analysis, modelling, and visualisation.
* Experience with CRM and financial systems (e.g., Salesforce, Certinia/FinancialForce).
* Strong proficiency in Tableau and ETL workflows (e.g., Tableau Prep).
* Ability to communicate technical findings clearly to stakeholders.
* Strong attention to detail and commitment to data accuracy.
* Curious, analytical thinker with problem‑solving skills.
* Collaborative team player with excellent communication.
* Proactive and self‑motivated, able to manage multiple priorities.
* Passionate about supporting small businesses and FSB's mission.
Benefits
* 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot.
* Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, cycle to work scheme and discounted gym membership.
* Health cash plan (access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing).
* Critical illness and income protection insurance.
* Enhanced maternity and paternity pay.
* Access to an employee assistance programme and mental health first aiders.
* Group Personal Pension (GPP).
* Applicable on completion of probationary period and subject to terms.
How to Apply
All applications must be received by 30 November 2025. Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants is unsuccessful.
Additional Information
All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.
As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department.
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