An opportunity has arisen for an experienced Customer Training Manager to lead a specialist training function within a highly technical, engineering led environment.
This role is ideal for someone who enjoys combining people leadership, operational oversight and technical training strategy in a fast paced, high accountability setting.
The role
You will take ownership of a customer training function, leading a team of instructors and ensuring the design, delivery and continuous improvement of training programmes for both internal teams and external customers.
This is a hands on leadership role where you will balance team development, operational planning and strategic oversight.
Key responsibilities
* Lead, coach and develop a team of technical instructors (c.6–7 direct reports)
* Oversee the full training lifecycle – design, delivery, certification and evaluation
* Manage training schedules, resources, and course planning to meet business demand
* Implement and track KPIs, processes and performance measures
* Drive continuous improvement across training programmes and methodologies
* Manage stakeholder relationships, including internal teams and external customers
* Oversee resource planning, succession planning and recruitment activity
* Ensure compliance with health & safety and operational standards
* Contribute to commercial training proposals and customer feedback loops
What they’re looking for
* Proven experience leading a training team, function or operation
* Strong background in planning, scheduling and delivering structured training programmes
* Experience managing processes, KPIs and operational performance
* Confident people leader with experience across coaching, development and performance management
* Comfortable working in a technical or engineering-led environment (highly advantageous)
* Commercial awareness with the ability to balance customer needs and business priorities
Why consider this role?
* Opportunity to shape and lead a critical customer-facing training function
* Blend of strategy and hands-on leadership
* High-impact role with visibility across the business
* Stable, well established organisation with strong technical credibility