Senior Customer Solutions Engineer – Cloudflare (London, UK)
About the Role
We are seeking a senior technical advisor to enable our enterprise customers to fully leverage Cloudflare’s platform, ensuring performance, security, and optimal value. You’ll work closely with Digital Customer Success Managers and cross‑functional teams to provide proactive support and scalable solutions.
Responsibilities
* Serve as trusted technical advisor, delivering 1:1 and 1:many engagements.
* Provide technical onboarding, best‑practice guidance, and content creation for workshops.
* Collaborate with Customer Support, Engineering, and other teams to resolve escalations.
* Identify expansion opportunities and promote retention via gap communication.
* Share knowledge through internal documentation and public Q&A.
* Support regional CSM pool.
Qualifications
* Fluency in English; additional languages appreciated.
* 5–8 years of post‑sales customer relationship management experience.
* Deep understanding of internet protocols (TCP/IP, TLS, DNS, HTTP, OSI model).
* Knowledge of proxies, firewall, WAF, Bot Management, rate limiting, cloud performance.
* Strong troubleshooting and problem‑solving skills.
* Project management and prioritization skills.
* Passion for staying up to date with internet technologies and industry trends.
What Makes Cloudflare Special
We believe in protecting the free and open Internet and have initiatives such as Project Galileo, the Athenian Project, and the public DNS resolver 1.1.1.1. Join a culture that values diversity and inclusion.
Location & Compensation
London, UK – Salary range $70,000–$90,000. Full‑time, Mid‑Senior level.
Equal Opportunity Employer
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. Qualified applicants will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other protected class. We are an AA/Veterans/Disabled Employer. We provide reasonable accommodations to qualified individuals with disabilities. Please let us know if you require an accommodation.
Additional Legal Information
This position may require access to information protected under U.S. export control laws. Offer of employment may be conditioned on authorization for export‑controlled software.
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