Job Description
Office-Based Customer Service Coordinator - Banbury\n\nSalary: £25,000-£26,000 per annum Hours: 37.5 per week, Monday to Friday Holidays: 25 days + 8 bank holidays (with 5 days reserved for Christmas closure) Location: Banbury, Oxfordshire (Wildmere Industrial Estate)\n\nAre you a confident communicator with a passion for delivering excellent customer service in a fast-paced office environment? This is a fantastic opportunity to join a well-established organisation where your contribution will be valued, your development supported, and your work will make a real impact.\n\nAbout the Role\n\nYou'll be part of a friendly and collaborative team, responsible for ensuring smooth order processing, accurate data management, and professional customer interactions. From handling queries and updating CRM systems to liaising with internal departments, your role will be central to keeping operations running efficiently.\nThis position suits someone who thrives on variety, enjoys problem-solving, and takes pride in delivering a high standard of service.
You'll be supported with structured training and a personal development plan to help you grow within the role.\n\nKey Responsibilities\nProcess customer orders accurately using ERP systems\nMaintain and update customer records in CRM\nRespond to phone and email enquiries with professionalism and care\nCoordinate with purchasing, logistics, and ...