About The Role
We're not just your average health company; we're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we're the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As
Practice Administrator
, you'll work as part of a team of administrators to deliver excellent customer service to our Denplan member dentists as part of the Sales Operations department.
Key Responsibilities
* Processing changes to database records and administering requests from practices accurately, ensuring our contact management systems are kept up to date.
* Ensuring deadlines are met and customer expectations are exceeded, and standard operating procedures are created and updated for every process.
* Ensuring all communication channels meet the criteria needed and represent our brand to a high standard. For example, quality checking letters etc
* Updating and changing dental reports through Microsoft Excel, this includes the dentist's financial information.
* Offering a proactive service to the Sales team looking to deal with risks and queries before they become issues.
* Excellent communication skills both written and verbal, which allow us to respond to customer requests in a timely, effective manner adhering to departmental standards and deadlines.
* Flexibility is essential, adapting to a variety of internal and external customer needs, with a focus on the solution not the problem.
* Utilise time management and organisation tools to ensure timescales and deadlines are adhered to, including delegating to colleagues and other departments.
* Acting as a database expert to provide excellent customer service to internal teams when supporting them in queries.
About You
To be considered you must have:
* Previous experience working within an administration and/or financial background
* Evidence of customer focussed previous job roles
* Experience of handling high pressure situations and deadlines
* Attention to detail – accuracy is key
Our dream candidate will also have
* Knowledge or experience of using Excel
* Experience with Salesforce
What's In It For You
As well as a competitive salary, our benefits package includes:
* Group bonus scheme
* Generous pension with a 6% pension gift from us
* 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
* Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
* Your own health plan
* Access to a wellbeing hub
* Shopping discounts
* Recognition awards
* Give as you earn
* 3 volunteering days
We have a head office in Hampshire, but depending on your role, you'll be able to enjoy our 'smart working' approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
You can expect to be in our Andover office once per week.
Your Recruitment Journey
We're focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process
* Screening call with Talent Acquisition Team
* Aptitude assessment
* Virtual Interview with the hiring manager and team
* Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team: [email protected].
Please note:
Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren't able to consider applications after this time.
Apply
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