Overview
Join to apply for the ARC Controller role at Johnson Controls.
Location: Craigavon, BT66 6SY. This is a full-time, permanent position on a 12-hour shift rota: 4 days on, 4 days off.
What You Will Do
* Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
* Answer intercoms and inbound telephone calls professionally, quickly and effectively
* Effectively use the telephone systems and follow the guidance of the company policy and procedures
* Support the Control Room Supervisors and, in their absence, take control of the operations (subject to training)
* Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
* Report any operational difficulties and problems to the supervisor on duty
What We Look For
* A comprehensive knowledge of the relevant security standards
* Understanding and working knowledge of CCTV systems and ARC duties
* Ability to work under pressure, be self-motivated and able to work independently or as part of a team
* Ability to prepare letters, reports and documents in an accurate and concise manner
* Ability to communicate diplomatically and effectively, both verbally and in writing
* Sufficient computer literacy to ensure timely production of documents/reports
* Sufficient investigative skills to identify the root cause of any problems identified
* IT literacy; minimum grade C in English and Maths; SIA CCTV license desirable (training available in-house)
What We Offer
* Comprehensive benefits package including pension, life assurance, employee assistance program, employee discounts, cycle to work scheme and discount on Johnson Controls security products
* Paid annual leave, plus bank holidays (holiday buy back option available)
* Full-time role (42 hours per week, 4 on 4 off shifts)
* Extensive product training and on-the-job/cross-training opportunities
* Encouraging and collaborative team environment
* Career development through various career ladders including Customer Service
* Commitment to safety through Zero Harm policy
* Access to business resource groups
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