Job title – Housing Performance and Systems Officer Location – Lyndhurst, SO43 (Hybrid – 2 days per week remote working subject to operational needs) Contract – Permanent Hours – Full time 37 hours per week, Salary - £35,646 – £39,469 per annum A forward-thinking housing provider is seeking an experienced Housing Performance and Systems Officer to join their performance and insight function. This role plays a vital part in supporting service delivery through system optimisation, performance reporting, and supporting the implementation of a new housing IT system. This is a great opportunity for someone analytical and proactive, with experience in data management, project support, and system administration within a housing or public sector environment. Key Responsibilities Develop and implement SMART KPIs to measure and monitor service performance Maintain and update Power BI dashboards and produce management reports Support and train staff on the effective use of housing IT systems Assist with the implementation of a new housing system, including testing, feedback, and liaison with suppliers Collate and submit statutory data returns (e.g. CORE, NROSH, HCLIC, LAHS) Deliver training to staff and lead user forums to improve system use and reporting standards Prepare and maintain project documentation such as project plans, RAID logs, and highlight reports Liaise with...