About Us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the role As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and the hubs across Australia and the United Kingdom by resolving any queries or enquiries in a timely and accurate manner. This is an exciting time to be joining us and would suit someone passionate about Customer Service. What you'll be doing Working to manage customer interaction queries, issues, questions and complaints. Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction. Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date. Building sustainable relationships and engaging customers by going the extra mile. Working to meet personal and team qualitative and quantitative targets. Follow all compliance measures and provide accurate response both verbally and written. Keep accurate record keeping in CRM (Zoho) Collaborate with relevant departments to provide a positive solution to the customer. Be a team player and add value to the Splend, daily. Ability to work weekends as required. What you'll bring Minimum 1 years’ experience in a customer service position Be a natural problem solver Have superb communication skills both written and verbal Be tech savvy and quick pick-up new systems with ease Naturally wanting to offer a best-in-class customer experience Present a cheerful, positive manner and show a willingness to help our customers Strong customer service focus and commitment to excellence Effective time management and organisation skills Experience using Zoho (preferable) What we offer Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. Our current benefits package includes: Performance-Based Bonus with rewards tied to your impact 5 additional days of flexi leave to recharge 5 fully paid sick days per year Wellbeing Support with access to confidential counselling through our EAP Access to our dedicated platform to support career growth Health insurance and a monthly wellness allowance At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.