Location: Hybrid/Kings Court, Stevenage
Salary: £32,709 - £37,909 per annum
Hours: 39 per week
Contract Type: Permanent
Are you super organised, calm under pressure, and great with people? We're looking for a Resource Planner to join our friendly team in Stevenage! If you love problem-solving and keeping things running smoothly behind the scenes, this could be the perfect role for you.
What's the job all about?
As our new Resource Planner, you'll play a key part in ensuring our repairs and maintenance service runs smoothly. You'll be booking appointments for residents, monitoring progress, and ensuring our operatives are in the right place at the right time.
From tracking repairs to managing time off and training in our team's calendars, your sharp scheduling skills will help us deliver a first-class service that puts our customers first.
Day-to-day, you'll be:
* Booking in repair appointments and checking everything stays on track
* Making sure operatives are fully booked and working efficiently
* Following up on emergencies and missed jobs
* Keeping diaries up to date with holidays, training, and any follow-on work
* Checking daily progress to make sure all jobs are completed on time
You'll ideally have experience using scheduling software in a busy, customer-focused environment, and bonus points if...