Head of Welfare & Community Older Persons Services | Adult Social Care | Resident Wellbeing Richmond, South West London £Competitive An exceptional opportunity has arisen to join a long established and highly respected charitable organisation supporting older people within beautiful almshouse communities across Richmond. Working closely with the Chief Executive, the Head of Welfare & Community will lead the resident welfare and community function across multiple almshouse estates, ensuring residents are supported to live independently within a safe, inclusive and community-focused environment. Managing a team of 7 Scheme Managers, this is a varied and hands-on leadership role combining safeguarding, resident wellbeing, operational management, community engagement and support for older residents. This is a newly created role and would suit an experienced people manager with a strong background within adult social care, older persons services, community support or welfare environments. Potentially relevant backgrounds may include: Older Persons Services Adult Social Care Community or Welfare Services Supported Living Care Operations or Service Management Retirement Living Resident Wellbeing Services Sheltered or Supported Environments Key Responsibilities Leading, supporting and developing a team of 7 Scheme Managers across multiple sites Managing staff rotas, operational cover and day-to-day welfare support services Acting as a senior point of contact for safeguarding concerns and complex resident situations Supporting residents to maintain independence, wellbeing and quality of life Working closely with Social Services, healthcare professionals and external agencies Supporting resident meetings, mediation and sensitive conversations where required Overseeing resident applications, assessments, interviews and onboarding processes Managing the resident journey from application through to departure Promoting social activities, resident engagement and community participation Overseeing resident communications, newsletters and community events Supporting the review and development of welfare, safeguarding and resident policies Assisting with grant funding administration and liaison with local organisations About You Significant experience within adult social care, older persons services, welfare or community support environments Previous experience managing and developing staff teams is essential Strong understanding of safeguarding vulnerable adults Good working knowledge of the adult social care and benefits system Experience handling sensitive situations with empathy and professionalism Excellent communication and relationship-building skills Calm, practical and highly organised approach Strong administrative and operational management skills Passionate about supporting older people to live independent and fulfilling lives Car driver/owner This is a unique opportunity to join a values led organisation where you can genuinely make a lasting difference to the lives of older residents within a close-knit and supportive community