Service Delivery Coordinator Bury, Manchester Salary: Up to £27,000 + Yearly Bonus An established and growing business is looking for a Service Delivery Coordinator to join its customer experience team. This role involves managing client accounts, resolving queries, and ensuring a seamless service experience in a fast-paced, customer-focused environment. The Role - Act as the primary contact for key accounts. - Handle and resolve a variety of account queries efficiently. - Oversee tenancy change processes within agreed timelines. - Continuously develop service offerings to enhance client experience. - Manage billing queries and provide accurate reporting. - Support the rollout of key operational programs, addressing challenges proactively. - Ensure the accuracy of essential data for clients and stakeholders. - Assist with launching new products and services through effective communication. - Provide insights into market trends and competitor activities. - Deliver exceptional after-sales support and customer care. - Prepare standard and ad-hoc reporting. - Attend off-site client meetings when required. What We’re Looking For Essential Attributes: - Excellent organisational skills and problem-solving abilities. - Self-motivated with strong communication skills. - Proficiency in Excel and Outlook. - Keen attention to detail and analytical mindset. - Ability to work i...