Package DescriptionAs an Administrator within our ADHD service, you'll be part of our valued team based in Wiltshire.You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: Band 4 AfC salary with agenda for change terms & conditions or HCRG Care Group Grade 4 salary with HCRG Care Group terms & conditions - current terms & conditions will applyFree tea, coffee and milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning EnterpriseAn open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality CommissionMain ResponsibilitiesAppointment CoordinationBook, reschedule, and manage patient appointments across multiple systems (e.g., SystemOne, Rio, IAPTUS).Liaise with patients and families to ensure appointments are accessible and clearly communicated.Shared Care Agreements (SCAs)Manage and track the SCA process between clinicians and GPs to ensure timely and accurate completion.Maintain accurate records of agreements and follow up as necessary.Diary ManagementCoordinate and manage clinical staff diaries, ensuring appropriate scheduling of assessments, follow-ups, and MDT meetings.Administrative SupportDraft and send GP letters, prescriptions (under clinician guidance), and other clinical correspondence.Accurately input and update patient data on relevant clinical systems.Prepare agendas and take minutes for meetings, distributing them in a timely manner.Patient Support and CommunicationRespond to patient queries via phone, email, and post with professionalism and empathy.Log, manage, and escalate patient complaints in line with organisational policies.General AdministrationMaintain accurate records, manage service inboxes, and support the team with general administrative duties.Contribute to improving administrative processes and supporting service efficiency.The Ideal CandidateEssential Skills & ExperiencePrevious experience in a medical or clinical administrative role, ideally in a mental health or ADHD setting.Proficiency in using clinical systems such as SystemOne, Rio, IAPTUS, or similar.Excellent written and verbal communication skills.Experience in writing formal letters (e.g., to GPs) and managing prescription documentation.Ability to manage and prioritise workloads effectively in a fast-paced environment.Experience handling sensitive information with confidentiality and professionalism.Strong interpersonal skills with the ability to manage patient queries and complaints calmly and effectively.Proven ability to work both independently and as part of a multidisciplinary team.Minute taking and documentation skills. DesirableKnowledge of ADHD services or experience working in a neurodevelopmental or mental health setting.Familiarity with shared care agreements or medication processes.About The CompanyWe change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.