Location: Central Birmingham - On Customer SiteSalary: £30,384 + 5% annual bonusWorking hours: Full time 37.5 hours per week – Monday to FridayDuration: PermanentNPPV Level 3 Security ClearanceWho We AreWe’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.Why VodafoneThreeJoin us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).What you’ll doYou’ll be at the heart of one of our most valued corporate customer relationships, working directly on-site to keep their mobile strategy running seamlessly. As a trusted adviser, you’ll combine hands-on support, technical knowledge, and strong relationship management to deliver a high-quality, responsive, and innovative service every day.In this role, you will:Be the go-to expert for all day-to-day account activities, from processing orders to handling calls, emails, and queries with speed and accuracyProvide expert advice on technical, network, and billing queries, resolving issues efficiently and confidentlyBuild strong, trusted relationships with customers, end users, and internal teams as their first point of contactPartner with Credit Control to help resolve billing concerns like outstanding debt and late paymentsCreate and quality-check management information (MI) and billing reports, delivering insightful analysis and regular reporting packsAttend and contribute to customer meetings, identifying opportunities for improvement and cost savingsSupport end users with device and tariff advice, helping them choose the right products and servicesManage device inventory, ensuring accurate tracking, storage, and distribution through audit logsGuide users through porting and migration to the Vodafone network, ensuring a smooth transitionDeliver tailored, high-touch support for VIP users to ensure an exceptional experienceShare your knowledge by supporting and training cover advisors to maintain consistent service standardsCollaborate with Vodafone teams to resolve queries and continuously improve on-site efficiencyWho you areA strong relationship builder who can engage confidently with both internal and external stakeholdersSomeone with proven customer service experience and a passion for delivering outstanding supportA self-motivated individual who can manage their time effectively and consistently deliver high-quality serviceConfident using systems and tools, with excellent keyboard and administrative skillsAn interest in mobile technology, devices, and tariffs, with a willingness to stay informed and share knowledgeA proactive problem solver who enjoys taking ownership and driving issues through to resolutionA team player who is collaborative, supportive, and eager to contribute to a positive, customer-focused environmentSomeone who thrives in a fast-paced, on-site role and enjoys being at the centre of the customer experienceWorried that you don’t meet all the desired criteria exactly?We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What we offerWe care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.Need to KnowWe are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.#VodafoneThree
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