IT Senior Analyst Applications (Digital Transformation) Location: Lyndhurst (Hybrid 50% office based) Salary: £40,174 £43,236 per annum Hours: Monday Friday, 37 hours per week
Benefits:
Competitive salary with progression opportunity based on performance
Hybrid working 50% office, 50% home
27 days annual leave plus bank holidays
Local Government Pension Scheme with additional voluntary contribution options
Collaborative, supportive ICT and transformation teams
Involvement in major digital transformation programmes
Cycle to Work Scheme
Discounts at major retailers, supermarkets, and restaurants
Access to 24/7 Employee Assistance Programme for personal, legal, and financial support
Free onsite parking
ICT Senior Analyst Summary:
As ICT Senior Analyst, you will be responsible for leading the support, development, and enhancement of key business applications. This role will play a vital part in delivering digital transformation projects that improve customer experience, streamline processes, and support modern ways of working. You will collaborate with technical teams, business stakeholders, and third-party providers to ensure systems are secure, efficient, and fit for purpose.
ICT Senior Analyst Responsibilities:
Lead support and development of key applications in line with service level agreements
Provide expert technical advice and support across the organisation
Design and deliver high-quality, secure IT solutions aligned with business needs
Troubleshoot complex 2nd and 3rd line application issues
Collaborate with ICT teams to implement permanent fixes and shift-left strategies
Contribute to application upgrades, integrations, and digital transformation projects
Maintain accurate system documentation and performance reporting
Supervise analysts, graduates, and apprentices where assigned
Support ICT business continuity and disaster recovery planning
Monitor contracts and software licence requirements for assigned applications
Liaise with third-party suppliers to resolve technical issues and manage updates
Promote security and compliance in line with ICT policy and standards
ICT Senior Analyst Key Skills & Experience: Essential:
Strong background in ICT systems and application support
Hands-on experience with Microsoft 365 including Teams, SharePoint, and Power Platform
Proficiency with Power BI, Power Apps, and Power Automate
Excellent SQL Server knowledge and ability to write SQL queries
Experience supporting both on-premise and cloud-based applications
Proven ability to manage and deliver projects within agreed timelines
Strong communication and problem-solving skills
Ability to manage conflicting priorities and deliver high-quality results
Full UK driving licence and access to a vehicle during working hours
Desirable:
Previous experience supervising junior team members
Experience working on digital transformation projects in the public sector
Familiarity with CRM systems, data integrations, and Agile methodologies
ICT Senior Analyst Qualifications: Desirable:
Degree in a relevant ICT field or equivalent qualification
Relevant certifications in ICT, project management, or ITIL
If this opportunity sounds right for you, please apply and a member of the Pin Point Recruitment team will be in touch.
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