Job Description
WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION
IT Support Analyst (Graduate)
£25,000 per annum + permanent benefits
Fully On-Site - Chelmsford
Key Responsibilities (include, but are not limited to):
* Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests.
* Keep users informed about the status of their tickets to effectively manage their expectations.
* Ensure the delivery of an efficient service that maintains a high level of user satisfaction.
* Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance.
* Proactively manage service desk queues, handle unassigned tickets, and continuously update work information.
* Facilitate and support internal office relocations (IT equipment only) and new user configurations.
* Cabling and network patch management.
* Inventory and asset management.
* Assist in various application and infrastructure projects.
Essential skills
* Knowledge of corporate infrastructure.
* Custom and standard software packages.
* Azure AVD, Windows Server 2019/2022, Microsoft 365.
* Administration of Computers and Users in Active Directory.
* Knowledge of VOIP systems.
* Zendesk or similar service desk software.
* Setup and configuration of new user PC and laptop hardware.
* Hardware maintenance, including coordination with third-party suppliers and contractors.