Responsibilities
* Ability to work as part of a team, on your own and under pressure.
* Liaising with various members of staff within the hospital.
* Provide and receive routine information regarding patients (for example from GPs) requiring tact and discretion, using persuasive skills with awareness of the Trust and Caldicott guidelines.
* Deal with enquiries both in person and over the phone from patients, medical staff and the general public in a professional and co‑operative manner.
* The admin coordinator will from time to time be the first point of contact when dealing with bereaved family and friends; this will require a great deal of discretion, tact and compassion.
* Frequent concentration is required in this role. The work is predictable in terms of the daily duties although the number of patients can be unpredictable throughout each day. A high level of concentration is required when inputting data and answering queries from medical staff, patients and visitors. A high level of accuracy is crucial to minimise clinical risk.
* Potential daily exposure to distressing information with regards to complex clinical conditions and treatments carried out on the patients.
Qualifications
The Admin Coordinator needs to understand a range of routine work procedures that require job training and induction. Specific knowledge and experience requirements relate to:
* To have experience of a computerised Hospital Patient Administration System and ensure an up to date working knowledge of the Trust’s main inpatient and A&E systems. This includes accurate updating and registering of patient details, use of the ‘inpatient waiting list’ and ‘to come in’ functions, managing outpatient appointments and entering emergency admissions and discharges.
* General understanding and willingness to develop an understanding of hospital policies and procedures.
* The admin coordinator will be required to develop a good understanding of medical terminology.
* Knowledge of other admin and clerical systems within the Trust, including a computerized scanner, Microsoft Office packages and the telephone system. To ensure compliance with mandatory training.
* There is a requirement for the Admin Coordinators to provide induction training for new starters of all reception tasks and responsibilities.
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