Capacity Manager | Private Hospital | Permanent, full-time 37.5 hrs per week | Southampton
Spire Southampton Hospital have an exciting opportunity for a Capacity Manger to join the team. Your role will be to maximise the utilisation and allocation of theatre and outpatient clinic sessions to maximise the number of patients seen, treated and revenues generated. Working closely with SMT, Hospital Heads of Departments and Consultants to deliver short and long term business achievement, contributing to the hospital’s overall success.
The successful candidate should demonstrate strong communication and operational skills, to be able to effectively negotiate and facilitate maximisation of capacity management in a healthcare setting.
Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.
Duties and responsibilities:
1. Actively drive improvements in utilisation across theatres, outpatients, and radiology.
2. To understand demand amongst key specialties and consultants and to ensure enough operating and clinic time is allocated.
3. To build effective partnerships with consultants and secretaries. Increasing consultant engagement whilst delivering on targets for theatre and outpatient utilisation.
4. To provide a single point of contact for consultants and secretaries to manage the allocation of fixed theatre lists and ad hoc theatre sessions, or removal of sessions where there is the prospect of being under-utilised.
5. To effectively use utilisation data to steer conversations with consultants, supporting them to improve utilisation and/or managing accordingly.
6. To work alongside clinical areas such as outpatient nursing, wards, theatres, endoscopy, and pre-assessment to ensure that all resources are available to support assigned cases.
7. To work with Spire utilisation tools and reports to support activity and chair utilisation meetings.
8. To create dashboard/reporting information to advise SMT of utilisation status, highlighting key or material movements.
9. To have a good understanding of the patient pathway identifying pinch points proactively so they can be avoided.
10. To support the site in the delivery of its admissions targets and revenue
11. To escalate any concerns which may lead to loss of cases and/or revenue.
Candidate Requirements:
12. Ability to influence a wide group of stakeholders and build relationships to deliver a shared goal. Previous experience of working within the healthcare industry or a similar customer orientated organisation.
13. Demonstrable ability in problem solving and prioritisation skills.
14. Swiftly understand the cause of challenges and be able to work collaboratively with multi- disciplinary teams to resolve
15. Willingness to take ownership and responsibility to deliver solutions.
16. Excellent communication and people skills
17. Ability to prioritise and manage own workload.
18. Passion for increasing patient throughput.
19. Natural ability to celebrate successes and achievements, and to question, investigate and pre-empt when targets are not going to be met.
20. Persuasiveness and the ability to find solutions through creative and quick thinking.
21. Willingness to have difficult conversations with senior clinicians and colleagues to improve utilisation
Contract: Permanent, Full Time 37.5 hrs
Hours: Core office hours
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
22. 35 days annual leave inclusive of bank holidays
23. Employer and employee contributory pension with flexible retirement options
24. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
25. Free Bupa wellness screening
26. Private medical insurance
27. Life assurance
28. Free onsite parking
Our Values:
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
29. Driving clinical excellence
30. Doing the right thing
31. Caring is our passion
32. Keeping it simple
33. Delivering on our promises
34. Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.