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Aircraft dispatcher

Birmingham (West Midlands)
Skytanking
Dispatcher
Posted: 23h ago
Offer description

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Who we are

At Skytanking Aviation Services ENG Limited, we provide excellent service for our airline customers and have an exciting new opportunity at Birmingham Airport. We maintain high standards of safety and service, prioritizing our customers in all operations.

This is a great chance to join our growing ground handling business. Given the tight schedules, punctuality, flexibility for overtime, and reliability are essential, as you'll work as part of a dedicated team. We pride ourselves on enabling our customers to make the right connections at the right time, focusing on details, improvements, and investments that benefit our customers, employees, partners, and the environment.

If you want to be part of this service and join an innovative, customer-focused business, we would love to hear from you.


Your tasks

Job Purpose:

You will work in the Ground Services department, ensuring high performance standards in aircraft turnaround, operational communication, and flight monitoring/record keeping. This role is hands-on, requiring competence in Aircraft Dispatch and Weight & Balance. A background in Aviation Ground Handling with Operations/Dispatch/Load Planning experience is preferred.

Main Responsibilities & Objectives:

* Deliver the highest customer service levels consistently
* Manage aircraft turnaround support
* Oversee safe, secure aircraft arrival/departure, including ramp safety management
* Ensure staff compliance with health & safety regulations
* Oversee aircraft unloading/loading
* Assist with passenger services and safety
* Comply with weight & balance documentation and load sheet regulations
* Supervise ramp and customer service agents
* Coordinate fuel loading with the captain and fuel provider
* Ensure security procedures for baggage are followed
* Present and amend load sheets for the captain
* Follow baggage reconciliation and security protocols
* Operate radio equipment effectively
* Coordinate services delivery and record keeping
* Manage pushback procedures and FOD checks
* Enhance relationships with staff, airport, and service providers
* Perform other related duties as required

Salary: £13.32 per hour, 37.5 hours/week

A fixed-term contract with potential for permanence.


Your profile

Experience:

* At least 2 years’ experience as a TCO or Aircraft Dispatcher
* Meet or exceed airline service level agreements/KPIs
* Compliance with all regulatory, HSE, airline, and company procedures
* Leadership and delivery of excellent customer service

Must be able to:

* Provide a complete 5-year history with no gaps
* Have been a UK resident for the last 5 years
* Obtain a clear DBS certificate


We offer:

* Cycle to Work
* Employee Assistance Programme
* Life Assurance
* Uniform provided
* Pension
* Discounted Gym Membership
* Discounted Shopping Platform
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