Overview
The role of the PCN Project Support Officer will support various services and contractual requirements run within the PCN, including specific project work, care coordination and standing administrative responsibilities. They will also assist the PCN Management Team in maintaining robust data collection and reporting processes and ensure compliance with relevant procedures and policies. This role requires travel between all 5 PCN practices and working at multiple sites. Interviews will take place w/c 13th October 2025.
Location and Conditions
Location: Pasley Road, Leicester, LE2 9BU. This role will require regular travel amongst the PCN member practices and business meeting locations within the LCS locality.
Responsibilities
Project Support
* Provide project support for existing and future projects of LCS PCN
* Support the Enhanced Access Service
* Develop and run searches on SystmOne clinical system
* Undertake data analysis and assist with a range of services evaluation monitoring
* Engage with relevant clinicians for the services and stakeholder practices of the PCN
* Support the proactive identification and management of patient caseloads in line with the PCN DES
* Work collaboratively with colleagues across the PCN, health, social care and VCSE sectors providing patient centred, integrated care
* Assist the PCN Management Team with collation and production of project and service documentation, including reports and presentations
* Develop and maintain databases and systems for monitoring and evaluation
* Engage with the PCN practices to present findings, recommendations and to deliver actions agreed
* Support training of staff as appropriate to improve service outcomes
Administration Tasks
* Support the administrative tasks of services and PCN DES contract delivery that includes appointment and referral management for patients
* Provide administrative support to the PCN Board, including agenda setting, room booking, informing people of their follow-up action points
* Support the PCN Management Team in the day to day running of the PCN, ensuring compliance with relevant policies and procedures
* Responsible for developing and maintaining systems for storage and retrieval of information, ensuring information is accessible to other members of the PCN
Communication and Relationships
The PCN Project Support Officer should recognise the importance of effective communication within the team. They will be required to maintain constructive relationships with a broad range of internal and external stakeholders, including participating in relevant internal and external working groups and working collaboratively across organisations.
Personal/Professional Development
The PCN Project Support Officer will take responsibility for their own development and learning and will participate in an annual performance appraisal to review the individual's performance against agreed targets.
IM&T
In accordance with the Practice protocols, policies and procedures, the PCN Project Support Officer will comply with all information management and information technology protocols and systems.
Additional Information
Note: This job description may be reviewed in light of changing organisational and service needs. Any changes will be fully discussed with the post-holder. The post-holder may also be required to carry out additional work appropriate to the grade of the post.
Person Specification
Qualifications
* Essential: Evidence of a sound education to A level standard or equivalent
Skills and Competencies
* Essential: Computer literate with ability to use SystmOne and Microsoft Office packages
* Attention to detail and accuracy
* Planned and organised with ability to prioritise workload to meet deadlines
* Excellent communication skills, verbal and written, adaptable to audience
* Strong understanding of data protection and confidentiality
* Desirable: Understanding of current healthcare policy within the PCN
* Ability to analyse, interpret and present data
* Analytical thinking, problem-solving and forward planning
Experience
* Essential: Commitment to continuing professional development
* Significant experience in administrative and project support roles
* Experience in communicating with people and working in teams
* Experience in a computer-based environment
* Understanding of payment reconciliation
* Quality improvement and project management experience
* Desirable: Experience working in Primary Care
Attributes
* Works effectively independently and as a team member
* Continuous improvement mindset and willingness to learn new areas
* Self-motivated, proactive and able to adapt to change
* Able to travel across multiple sites and meet stakeholders
* Excellent time management and prioritisation
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a disclosure check by the Disclosure and Barring Service (DBS).
Employer Details
The Hedges Medical Centre
Pasley Road, Leicester, LE2 9BU
Website: https://www.hedgesmedicalcentre.co.uk
#J-18808-Ljbffr