Job title: Commercial Operations Director - Norwich
Salary range: £70-90k + £6k car allowance + 20% OTE bonus
Location: Norwich
Fast-Growth SME • Commercial Leadership • Operational Excellence
Atkinson Moss Leadership recruitment have been retained to support in the appointment of a Commercial Operations Director, to lead our clients Norwich operation and play a pivotal role in doubling the business from £6.5m to £12m. This is a hands‑on, growth‑focused leadership role where you'll shape strategy, drive performance, and unlock new market opportunities.
You'll oversee a workforce of 35 (20 FTE), leading them through a period of transformation as the business completes its full digitisation journey.
What you'll be doing:
* Drive Commercial Growth: Lead revenue, profit, and sales strategy, identifying new markets and opportunities to support the company's ambitious scale‑up plans.
* Lead Operational Excellence: Oversee operations, and service delivery to maximise productivity, workforce performance, and customer satisfaction.
* Build a High‑Performing Team: Coach and develop leaders, embed a positive, accountable culture, and ensure strong talent development and succession planning.
* Shape Strategy & Influence Direction: Use data, insights, and board‑level reporting to guide decision‑making, champion change, and deliver continuous business improvement.
What you'll bring:
* Strong commercial acumen with a record of exceeding revenue and profit targets.
* Experience developing and executing growth‑focused business strategies.
* Advanced analytical skills with the ability to turn data into actionable plans.
* Strong leadership presence, able to inspire high performance and resilience in teams.
* Skilled in negotiation, relationship management, planning, and problem solving.
* Experience managing external partners and key commercial relationships.
* Confident in presenting to senior stakeholders internally and externally.
* Highly organised, proactive, and comfortable working autonomously.
If you're excited by the challenge of scaling an ambitious business and shaping the next phase of its growth, get in touch by clicking apply and your application will come through to Will Palgrave-Moore @ Atkinson Moss Leadership recruitment
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