Customer Service Administrator (12 month FTC)
Location: Bickland Water Road, Falmouth — Type: Hybrid
Website: https://www.wmfts.com/en/ — Group: https://www.spiraxgroup.com/
Watson‑Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multinational industrial engineering group specialising in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
Job Summary
The Customer Service Administrator plays a vital role in delivering exceptional sales administration and support. The position focuses on efficiently processing orders and maintaining accurate records to ensure a seamless customer experience.
Key Responsibilities
* Accurate Order Entry and Management – efficiently input customer orders into the ERP/CRM system, ensuring compliance with company policies and monitoring progress.
* Main point of customer contact – drive communication with customers to keep them aware of order status and escalated issues to the Customer Service Team Leader where necessary.
* Invoice and Quotation Preparation – generate and issue invoices and quotations promptly following established guidelines.
* Collaboration with Internal Teams – coordinate with Customer Solutions and Sales Engineers to provide up‑to‑date information and streamline operations.
* Process Improvement – gather and monitor feedback, analyse insights and suggest enhancements to Sales Administration processes.
* CRM Management – maintain accurate customer account information and document interactions.
* Returns Processing and Issue Resolution – handle customer returns efficiently and resolve related issues.
Skills / Experience
* Proven experience in a customer service or support role, including order processing, ideally in a B2B environment.
* Strong organisational and time‑management skills with the ability to prioritise multiple tasks.
* Proficiency in Microsoft 365 and experience using ERP/CRM systems.
* Excellent verbal and written communication skills with a customer‑focused mindset.
* Ability to work independently and collaboratively within a team.
* Proactive attitude, attention to detail and capacity to handle pressure in a fast‑paced environment.
* Commitment to personal development and continuous improvement.
Benefits
* Flexible working arrangements
* Life assurance
* Additional support and benefits through the Everyone is Included Group Inclusion Plan
Inclusion and EEO
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. If you require accommodations during the application process, please let us know.
Company Overview
Watson‑Marlow Fluid Technology Solutions, part of Spirax Group, is driven by innovation and dedicated to creating an inclusive workplace. We are a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries. Our products span tubing, specialised filling systems and single‑use applications.
Our shared purpose is to create sustainable value for all stakeholders, engineering a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes across industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare.
We support our colleagues to make a difference for each other, customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
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