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We are delighted to be partnered with our successful, professional, and friendly client as they seek to recruit an additional full-time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is an office-based position and offers an excellent opportunity to work within a reputable insurance/financial services company.
Customer Service Advisor
Full-time, permanent role
Monday-Friday, 0900-1700 (37.5 hours per week, including a 30-minute lunch break)
Location: Haywards Heath – modern offices, 10-minute walk from the station. Parking available on-site and nearby free street parking.
Salary: £25,000 - £28,000 per year. Includes excellent company benefits such as a pension scheme, employee benefits scheme, social events, and a staff Christmas party.
The Role - Customer Service Advisor
This role involves a mix of phone-based customer service and administrative tasks in a busy, friendly office within an expanding and stable organization.
Customer Service Advisor duties include:
* Answering and resolving customer queries via telephone and email, taking ownership of each task.
* General policy administration.
* Proactively following up on customer inquiries and converting them into policies where possible.
* Ensuring customer satisfaction exceeds expectations.
* Producing high-quality documents and maintaining accurate computer records.
* Gaining a strong knowledge of company products.
* Ensuring compliance with company and regulatory policies.
* Undertaking regular learning and development activities.
Experience, competencies, and knowledge required
* Experience in a telephone-based or customer-facing/support role.
* Good general education, including GCSEs (or equivalent) in English and Maths.
* Customer-focused mindset with a passion for exceeding expectations.
* Strong verbal and written communication skills.
* Good prioritization and time management skills, with high accuracy levels.
* Good IT skills and willingness to learn new systems.
For more information about this exciting Customer Service Advisor opportunity, please apply now! Shortlisting will take place soon – don't miss out!
Wild Recruitment Ltd T/A First Recruitment Services acts as an Employment Agency for this vacancy.
Please note that no terminology in this advert is intended to discriminate based on gender, marital status, race, religion, color, age, disability, or sexual orientation. All candidates will be assessed solely on their merits, qualifications, and ability to perform the duties of the job.
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