Job Title: Customer Team Leader - Flexible Work Schedule (Hiring Immediately), Chester
Client: Co-op
Location: Chester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Details
Closing date: 30-04-2025
Location: Borras Park Road, Borras Park, Wrexham, LL12 7TH
Pay: £13.65 per hour
Contract: 24 hours per week + regular overtime, permanent, part-time
Working pattern: varied shifts including early mornings (5:45am), afternoons, late evenings (10pm), and weekends, to be discussed at interview
Full, paid training provided. Apply easily via mobile (no CV needed!).
You must be aged 18 or over to be a Customer Team Leader at Co-op, as you’ll need to authorise age-related sales.
About the Role
Join Co-op as a Customer Team Leader. You’ll receive support for your career growth and enjoy benefits like 36 days holiday, a pension with up to 10% Co-op contribution, virtual healthcare, and a 30% discount on Co-op products.
As a leader, you’ll help guide the store team—coaching, supervising, deputising for the Store Manager, and delivering excellent customer service. You’ll also handle tasks like restocking and cleaning.
Our Values
We’ve been committed to fairness for over 175 years, focusing on community and member support. We care about your wellbeing and offer support for life events such as bereavement, pregnancy loss, fertility, and menopause.
Key Responsibilities
* Provide friendly and helpful customer service, managing challenging situations effectively.
* Develop your team through coaching and training, fostering an inclusive environment.
* Ensure store safety, legality, and operational standards.
* Manage stock accuracy and diligence checks to enhance shopping experience.
* Support the Store Manager and lead HR processes.
* Introduce new products and services, encouraging team feedback.
* Engage with the local community and support community initiatives.
Candidate Profile
* Genuine care for customers and members.
* Ability to balance leadership with hands-on support on the shop floor.
* Excellent people skills and relationship-building abilities.
* Strong organisational and problem-solving skills.
* Willingness to learn and develop leadership capabilities.
* Flexibility to work various shifts.
Why Join Co-op?
* Paid training and personal development support.
* 30% discount on Co-op products and 10% on other brands.
* Up to 10% employer pension contributions.
* Access to Wagestream for early pay access.
* 36 days of holiday (including bank holidays, pro-rata for part-time).
* Virtual healthcare and mental health support.
* Employee assistance services, rotas shared in advance, cycle-to-work scheme.
Inclusive Workplace
We value diversity and aim for inclusive environments. We make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When applying, indicate if you'd like consideration under this scheme. We also conduct online assessments (~20 mins) as part of the process.
Note: We reserve the right to close the vacancy early.
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