IT Change Specialist - Preston
About Your Role:
Delivering the IT Change Management role, working with a team of internal and supplier experts to deliver change management functions for the SIAM organisation
The team uses ServiceNow and the CAB workbench module to manage all changes and a number of ServiceNow dashboards to manage the change process
Ensuring the Change Management function is delivered to tight timescales and to quality standards
Chairing the Change Approval Board twice weekly
Working with Change Approvers to ensure their verdicts are captured accurately and on time to allow decisions on all changes
Delivering monthly reporting
Setting up meetings and reporting on the results of failed changes so that lessons can be learned to improve the process and quality in the future
Setting up and administering templates for the Standard Change process
Assisting in the development of new or improved practises and organisational processes or standards and facilitating localised improvements to the services
About you:
Skilled in using ServiceNow and ServiceNow reporting functions, familiarity with the Change module
Experience in developing effective working relationships with technical experts and suppliers
Knowledge of working within a SIAM operating model would be beneficial
Attention to detail and ability to work under pressure
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