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Warehouse Lead Job Description
As the Warehouse Lead, you will be responsible for managing the hardgoods division, serving customers, processing customer orders, delivering goods, and maintaining warehouse stock.
1. Take and process sales orders from customers
2. Deliver goods to customers
3. Pick and pack orders
4. Accurately process and record goods in
5. Store, organise, and arrange warehouse stock and merchandise
6. Ensure efficient and satisfactory delivery service to internal and external customers
7. Maintain the branch price file, office catalogue library, and product literature
8. Promote cleanliness and tidiness of the office, stores, and trade counter
9. Purchase goods under the direction of the Branch Manager
10. Process cash and card payments securely and responsibly
11. Inform regular customers of new products, services, and price changes
12. Resolve customer complaints regarding products or services
13. Assist customers with merchandise questions and selection
14. Conduct accurate and timely stock counts
15. Answer telephones, provide information, and receive orders
16. Provide information about items, such as availability and operation
Required Qualifications and Competencies
* A full, clean UK driving licence
* Previous experience in a warehouse role
* Ability to work in a fast-paced environment with high customer service standards
* Knowledge of engineering and welding processes is advantageous but not essential (training provided)
* Understanding of health and safety requirements of the HASAW Act
* Knowledge of ISO9002 is desirable but not essential (training provided)
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