Operations Coordinator - London - 12 Month Fixed Term Contract
RED are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients.
We are looking for a motivated and experienced Operations Coordinator to join our team to support driving operational excellence through continuous improvements initiatives and best practices to drive efficiency across the business.
This role will report into the Head of Business Operations and will support the ongoing evolution of business operations, supporting the planning, review and development of operational processes and automation to improve efficiency across the business and to help the team stay on task.
The Operations Coordinator will work with Head of Business Operations to collaborate with business departments to identify operational challenges, identify areas for improvement and to implement solutions whilst ensuring effective change management.
This role will also support the Head of Health, Safety and CSR administratively to drive compliance across the business.
Role Responsibilities
Support the Head of Business Operations to:
* Develop and implement operational procedures to improve efficiency and effectiveness across the business, with company objectives in mind.
* Work closely with cross-functional departments to identify operational challenges, identify areas for improvement and implement solutions ensuring effective change management.
* Drive harmonisation of processes across departments by supporting to review and evolve existing operational processes and develop new operational processes.
* Review, maintain and develop automated workflows between applications and services within the O365 suite to improve efficiency of operational processes and provide technical administrative support to departments for the same, escalating more complex issues when necessary.
* Support effective change management for new systems and applications within the business
* Ensure the QA Officer is kept up to date on procedures and audit requirements and that system/process audits are conducted regularly by the QA Officer.
* Monitor and analyse data metrics and prepare reports to identify trends, areas for improvement and required corrective actions.
* Participate in operational committees and working groups to capture and drive completion of actions required from other departments to support management of operational projects, road maps and action plans.
* To organise, maintain and evolve the company’s SharePoint site, ensuring teams are keeping department areas up to date, providing technical administrative support as required.
* Coordinate and organise training for internal teams to ensure everyone is equipped with the knowledge and tools to succeed.
* Develop and maintain relationships with key stakeholders and maintain effective communication.
* Maintain accurate records, prepare reporting, and providing administrative support to the operations team.
Support the Head of Health and Safety and CSR to:
* Monitor and administratively support health and safety project and operational compliance actions.
* Monitor and action HSS related Incident and Crisis Management activities.
* Coordinate health and safety meetings and drive actions being completed.
Role Requirements
* At least 5 years’ experience in a similar role with a focus on supporting business operations and management
* Qualification in Business or Operations Management/Administration or related field – desirable, not essential
* Experience with project management administration
* Exceptional level of computer skills with a keenness to learn more
* Advanced level of Microsoft 365 Suite of applications
* Advanced Excel and an understanding of complex formula logic
* Advanced PowerPoint skills and a flair for converting data into engaging material graphical material
* Experience applying automation using tools such as Power Automate
* Experience in SharePoint development
* CRM Systems (such as Salesforce) desired but not essential
* A process driven mindset to drive process improvements across the business with a consistent approach against policy and an understanding of quality management systems
* Strong analytical and problem-solving skills with a proactive approach to process improvements
* Project management administrative skills
* Motivated individual with an ability to manage multiple tasks/projects and prioritise effectively to meet deadlines in a fast-paced environment
* A high level of organisation and attention to detail
* Excellent written and verbal communication and interpersonal skills
* Ability to work collaboratively with cross -functional team
* Ability to work to work in a team environment and also independently with minimal supervision
* Knowledge of best practices for operations management beneficial
* Knowledge of health and safety and environmental sustainability requirements beneficial
* Background in consulting or construction preferred
* Good understanding of international working and business operations of a global consultancy
Benefits
RED offers a variety of benefits, including but not limited to:
* 23 days annual leave rising to 28 days annual leave over 5 years’ service
* Holiday purchase and buy back scheme
* Hybrid Working
* Contributory company pension scheme
* Healthcare Scheme (Company funded cover is dependant on level)
* Non-contractual bonus awards
* Training sponsorship
* Charity volunteering leave
* Wellness days/ initiatives.
* Salary commensurate with experience.
* Our people work in friendly teams with a collaborative approach and mentoring support from talented leaders.
* We offer a comprehensive benefits package and are an equal opportunities employer.
*This role will ideally suit those with the right to live & work in the UK without restrictions, as we are unable to offer sponsorship at the present time.