Interview Date(s): TBC in October
Are you a highly organised and analytical professional looking to make a real impact in service delivery? Leicestershire County Council is seeking a proactive Scheduling Coordinator to join our Adults & Communities department within the Customer Service Centre (CSC).
About the Role
As Scheduling Coordinator, you'll play a pivotal role in planning, forecasting, and optimising staff resources to ensure the CSC meets performance targets and delivers exceptional customer service. Working closely with Team Leaders, Managers, and external system providers, you'll manage rotas, monitor real-time adherence, and support workforce management tools such as Peopleware and Anywhere365.
Responsibilities
* Develop and maintain effective rotas and resource plans.
* Forecast inbound, outbound, and administrative activities.
* Monitor staff adherence and coordinate leave records.
* Schedule mandatory training and track completion.
* Advise on service impact of leave and flexible working requests.
* Maintain and troubleshoot workforce management systems.
* Support performance improvement initiatives and report system issues.
About You / Qualifications
* Demonstrate experience of effectively utilising workforce management tools, ideally within a contact centre.
* Demonstrate experience of accurately forecasting inbound, outbound and admin related activities to meet anticipated demand.
* Demonstrate the ability to prioritise competing workloads and work to deadlines with excellent organisational skills.
* Demonstrate an ability to take ownership of problems encountered with excellent problem-solving skills.
* Demonstrate excellent communication skills with internal and external colleagues.
* Demonstrate experience of protecting and managing information securely and confidentially.
* Have an NVQ Level 3 in Business Administration or equivalent and GCSEs including English and Mathematics at grade C or above or equivalent.
We'd also expect you to share and will ask you to evidence when you have demonstrated them as part of the interview process. This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Flexible Working
Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the Council's policies.
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