About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment
About The Role:
This role is responsible for the day-to-day delivery of the full PPM schedule for mechanical works within the Aberdeenshire portfolio and for ensuring the PPM tracker is fully updated upon completion with the full data entry.
This role will review certifications and raise follow-on works to ensure full compliance within the mechanical department, and will complete helpdesk services to the wider business; across all aspects of the helpdesk service.
Main Duties:
* Monitor all PPM activity to ensure service output performance standards are delivered in accordance with all contractual requirements and within specified response times.
* Provide a primary contact point to all clients, escalating issues to supervisory and Managerial level as appropriate.
* Liaise with the SME's supporting the Aberdeenshire contract, ensure all documentation is received in a timely manner and issued to the client prior to 5th of each consecutive month.
* Resolve client issues and ensure all documentation has been issued to the client through the electronic dashboards to demonstrate full compliance.
* Liaise with the Operational Team(s) to handover, progress, update, resolve, close out customer issues; whilst providing feedback at all key stages to all.
* Participate in the customer complaint and feedback systems in accordance with relevant internal and contractual processes and procedures.
* Assist with general administration duties as and when required.
* Responsible for delivery of all aspects of the PPM schedules.
* Monitor all PPM activity to ensure service output performance standards are delivered in accordance with all contractual requirements and within specified times.
* Provide a primary contact point to all clients, using escalation processes as appropriate.
* Assist in the processing of Purchase invoices.
* Proactive and flexible team player and active participation in a team environment
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.